FAQ – Frequently asked questions
Questions about our products
Free replacement wheel sets are available for all BRAWA wagons (except for Art. No. 47900 et seq. and 2300 et seq.). They can be obtained from specialist stores or directly from BRAWA.
Yes, two article numbers are usually available for all H0 gauge locomotives. For all conventional direct current systems as well as the alternating current system respectively.
BRAWA products are available from specialist retailers. For Germany you can find retailers in an overview that is available under "Sources in Germany". You can use the zip code to obtain an overview of the relevant dealers. For other countries please visit the page "Sources International" and select your country.
BRAWA only supplies products to toy and model railway retailers. You can use the "Search" function on the website to find a retailer in your locality. Contact your retailer for further advice!
You can find out the non-binding recommended retail price from your retailer or directly from the BRAWA website in the Download section.
Our current catalogues and the relevant product pages on the website contain details of new product delivery dates.
The current BRAWA products for AC are developed and tested exclusively on currently available Märklin C and K tracks. The entire development process is not tested on Märklin M tracks. Functional safety of our (AC) products is therefore ensured only for C and K tracks.
Product modifications are possible after catalogues or website is releaset. Subject to modifications in design and shape. Colour deviations are possible.
Questions about digital technology
All H0 locomotives, except the BRAWA basic variants, have standardised interfaces. They can therefore be upgraded easily using a commercially available decoder.
We support DCC, Motorola, and Selectrix.
DCC, Motorola, Selectrix are registered trademarks.
We use decoders from Doehler & Haass that are respectively tuned to our models.
The locomotive card, which is supplied with your digital model, is used to register the vehicle with the Märklin Central Station 2 and 3 (CS2 and CS3). At the moment it is only possible to read in the cards with these two central stations. All functions and information for the corresponding vehicle are already stored on this card. Therefore, it is no longer necessary to create the locomotive manually.
Attention: If you don’t use one of those two centrals, you have to import the vehicles and their functions manually. By default, the registration address of your vehicles is 03.
Questions about our services
The BRAWA product overview is available from retailers or here to download as a PDF.
The operating manuals for our models are enclosed in the product packaging. Take a look on our website if you have mislaid your operating manual. It contains PDF files with the operating instructions for many of our models. First go to the relevant product page. You can also click on Download/Spare Part Lists and enter the product code to make a direct search for the PDF file that you are looking for.
You can order spare parts from your specialist retailer or directly from BRAWA.
Each product packaging contains a detailed list of spare parts so that you can order them straight from us. We dispatch the orders straight away.
Spare parts and repair invoices can be paid by bank transfer or credit card.
Should you have a complaint within the context of the warranty obligations, this must be complained to the seller of the product (Specialist dealer). In this case, please send the model including a copy of your invoice to the seller.
A repair outside of the warranty obligation can be sent directly to BRAWA, together with a completed repair note.
All repairs are performed in-house – with affection, know-how and speed – so that you don't have to wait long to get your favourite model back.